Refund policy
Return & Refund Policy – MalaCart
Return Eligibility
Products are eligible for return if:
- The item received is damaged
- Wrong product was delivered
- Product has manufacturing defects
Return Request Timeline
Return requests must be raised within 3–7 days of delivery.
Non-Returnable Items
Products may not be eligible for return if:
- Used or washed
- Damaged by customer misuse
- Returned without original packaging or tags
Refund Process
Once the returned product is inspected and approved:
- Refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Exchange Policy
Size exchanges are subject to product availability.
Contact Support
For returns or refund assistance, customers can contact support through the official website contact section.